You can return most new unopened items within 30 days of delivery for a full refund. We will also pay for the return shipping costs if the return is the result of our mistake (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of your package being delivered to the return sender; however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the sender (5-10 business days), the time it takes us to process your return once we receive it (3-5 business days), and the time it takes it takes your bank to process our refund request (5-10 business days).
If you need to return an item, please contact us with your order number and details of the product you would like to return. We will respond quickly with instructions on how to return your order items.
We can ship to virtually any address in the world. Please note that there are restrictions on some products and some products cannot be shipped to international destinations.
When you place an order, we will calculate shipping and delivery dates based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Also note that shipping rates for many of the items we sell are based on weight. The weight of said item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded to the next full euro.